2014-2015 IA QI Accomplishments and Opportunities
Consumer advocates and accreditation bodies are asking organizations and providers to become innovators in member services and increase the use of secure technology to make accessing services more convenient for members. Magellan supports this goal and suggests that you consider how you can use technology in these areas of service:
E-visit—email communication between providers and members after the first face-to-face visit has taken place.
E-prescribing—the physician sends a prescription directly to the member's pharmacy.
Refill reminders--email notification to remind members to refill their medications.
E-appointment-- members are able to schedule appointments electronically.
Online personal health records—members are able to keep track of their personal health information.
2014 - 2015 IA QI Key Accomplishments
May 2015 Member Satisfaction Survey Results
November 2014 Member Satisfaction Survey Results