Magellan Health

About Magellan of Iowa

2014-2015 IA QI Accomplishments and Opportunities


Consumer advocates and accreditation bodies are asking organizations and providers to become innovators in member services and increase the use of secure technology to make accessing services more convenient for members.  Magellan supports this goal and suggests that you consider how you can use technology in these areas of service:


E-visit—email communication between providers and members after the first face-to-face visit has taken place.

E-prescribing—the physician sends a prescription directly to the member's pharmacy.

Refill reminders--email notification to remind members  to refill their medications.

E-appointment-- members are able to schedule appointments electronically.

Online personal health records—members are able to keep track of their personal health information.


2014 - 2015 IA QI Key Accomplishments

May 2015 Member Satisfaction Survey Results

November 2014 Member Satisfaction Survey Results 

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Contact Information

Important member information: Iowa Medicaid Enterprise is now managing behavioral health services for the state of Iowa. For questions regarding your services, please call 1-800-338-7909.

** To file a grievance or appeal for services provided on or before December 31, 2015, please call Magellan Healthcare at 1-800-638-8820.